S

OSSEH

V

ALENTINE

T

AIMOORIAN

About

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Highlights

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Strengths & Values

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Featured Work

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Contact

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EXPLORATION

Core issue detective.

Opportunity identifier. Goal Setter.

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PERSPECTIVE

Customer empathizer. Transparency champion.

Master prioritizer.

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DESIGN

Building delightful user experiences. Quality at the source advocate.

Sosseh V. Taimoorian

(she/her)

Business Operations & Product Management

ABOUT

Leading with Empathy & Curiosity

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I am a high-performing, analytical & empathetic executive

operations leader with 13+ years combined experience in project/product management, business process improvement,

data analysis, & strategic planning.

I am passionate about all things design.

Industry Experience

Architecture

Construction

Retail / Food

Education

Nonprofit Sector

Government Sector

Education

2012

Bachelor of Arts, Urban Studies

UC Berkeley

2015

2022

CSUN

Scrum Alliance

Masters of Public Administration, Urban Planning

Certified ScrumMaster (CSM)®



Supporting Teams to Level Up

One ripple-effect at a time

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ICP

operational excellence

30M

employee engagement

REVENUE

R&D

Commercial properties

Product Management

Emotional intelligence training

B2B

55

CONTRACTS

Brand alignment

75

UNITS

B2C

Data analysis

project Management

8

Multi-family

Cost Analysis

business process improvement

mvp

HIGHLIGHTS

Cross-functional collaboration

PRODUCTS & FEATURES

Business development

GTM Strategy

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Strengths

roadmaps  icon

Streamlined System Requirements

Cross-Functional Team & Stakeholder Collaboration

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Multitasking

Self-Starter

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Value Prioritization

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Values

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Quality at the Source

Accountability & Transparency

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Data-Informed

Continuous Improvement

Capability

Ownership Mindset

Featured Work

The following pages depict my highlighted projects for Coffee Cube, Arpa Design+Build, Great Streets LA, Ark Family Center, CSUN (California State University of Northridge), and EDRA (Environmental Design Research Association).

Coffee Cube

Roles: Director of Operations, Product Manager, Designer

Coffee Cube (C3) is a sustainable coffee startup whose mission is to provide quality coffee and a taste of transformation.

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My Impact

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Results Overview

  • I was on the C3 founding team; I scaled the company from 3 to 20 people and successfully shipping various products and business models from ideation to launch.
  • Improved employee engagement and retention by 90% by formalizing hiring & review procedures, establishing sales KPIs, and communicating business metrics transparently to customer-facing employees on a weekly basis, facilitating daily stand-ups, and retrospectives post marketing campaigns or product releases.
  • Elevated B2C brand by aligning website, menu, branding, interior design/flow of the store-front, leading to increased trust in brand.
  • Designed and launched loyalty program, increasing returning customer base by 20%.
  • Performed Pricing & Packaging analysis by researching local market competition such as Starbucks, Philz, Coffee Bean to position brand for success.
  • Stimulated net sales by 45% over a sustained 12 month period despite continuous disrupted operations due to the pandemic, by reducing overhead and labor inefficiencies during malls slower traffic times
  • Opened 1st Storefront at Westfield Mall
  • Approved Construction Drawings by Dept. of Public Health for Custom Mobile Coffee Bar
  • Business Models Launched:
    • Office Coffee Services (OCS) Subscription
    • Curbside Delivery
    • Catering
    • Mobile Food Truck
  • 50+ Regular and Seasonal Menu Items Successfully Created
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  • Customer
    • B2C
    • B2B
  • Marketing
  • Sales
  • Operations
  • Designers
  • Engineers
  • Public Health Dept.
  • Planning Department

Cross-Team Collaboration

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Skillset


  • Product Vision Creation
  • Market + Competitor Research
  • Pricing & Packaging
  • User Personas + ICP Research
  • Unique Value Proposition
  • Strategy Alignment
  • Cross-Team Coordination
  • Assumption Validation
  • Cost Analysis
  • Staff Onboarding + Engagement
  • A/B tests, wireframing
  • UX/UI
  • MVP Definition
  • Product Roadmap
  • Marketing Strategy
  • GTM Strategy
  • Feature Prioritization
  • Backlog Management

Arpa Design+Build

Roles: Director of Operations, Project Manager, Designer, Construction Manager

Arpa Design+Build is a design startup with product services ranging from architectural 2D/3D drafting, construction management, Accessory Dwelling Unit (ADU), and Coffee Cube.

Finished Project - Courtesy of Architect Peter Sun

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My Impact

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Results Overview

  • Managed $16M in enterprise accounts over the course of 4 years, enabling the build out of 71 apartment units
  • Additionally generated $14M mobilizing 30+ design/construction projects at various stages of growth.
  • Spearheaded and streamlined operations infrastructure by developing and standardizing 20+ procedures/tools, reducing time waste by 30%, and improving workflows and collaboration across teams + external stakeholders by 25%
  • Generated & monitored 40+ project/product roadmaps, contracts, budgets and schedules in order to prioritize project backlog
  • Created intake forms and compiled city-specific building codes for prospective customers to reduce time spent on project vetting and onboarding by 30%
  • Scaled business and cut costs caused previously by construction project delays and staff scheduling inefficiencies by 15% via designing and implementing project stage tracking and follow-up business systems using Excel, Homebase, & Trello
  • Improved Customer Satisfaction by 100% by implementing weekly project-update protocols.
  • Designed Time-Log in Excel to measure productivity against billable hours, enabling transparency of the design phase and saving 20% in project delays
  • Increased productivity by 40%
  • Developed 5 internal tools for project stage tracking
  • Dropped all time waste due to missed requirements on task-dependent projects
  • Built over 75 multi-family units
  • Launched ADU services branch of business
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Cross-Functional Collaboration


  • Customer
    • Property Owner
    • Real Estate Agent
    • Lender
    • Subcontractor
  • Engineers
    • Mechanical
    • Electrical
    • Plumbing
    • Structural


  • Designers
    • Drafters
    • Architect
    • Landscape


  • Trades
    • T24 Energy Compliance
    • Assigned City Planner
    • HVAC
    • Utilities, etc.
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Skillset


  • Workflow Optimization
  • Process Standardization
  • Project Prioritization
  • Project Management
  • Strategy Alignment
  • Team Management
  • Cross-Functional Collaboration
  • Product Lifecycle Management
  • Contract Administration
  • Construction Management
  • 2D/3D Drafting
  • Customer Success Management
  • Agile + Scrum Methodologies
  • Quality Assurance
  • Stakeholder Management
  • Client Relationship Management (CRM)

S

OSSEH

V

ALENTINE

T

AIMOORIAN

Contact Information

LinkedIn

Email

Location

Los Angeles, CA

Open to Remote Work

Coming Soon!